Frequently Asked Questions
What payment methods do you accept?
To begin your custom handbag, a 50% non-refundable deposit is required. The remaining balance is due upon completion, prior to shipping or delivery.
Currently, we only accept payments via Zelle.
What is your turnaround time for custom orders?
Each handbag is handcrafted with care and attention to detail. Our typical turnaround time is 4–6 weeks, depending on the complexity of the design and material availability. We’ll keep you updated throughout the process.
What is your custom order policy?
All of our handbags are made to order and crafted entirely by hand. Once a design is approved, it is considered final. Any post-approval changes may incur additional charges or cause delays.
Our designer will reach out to confirm and finalize all design details before shipping.
Who owns the design rights to custom pieces?
Delawa Designers retains full intellectual property rights to all original designs. We reserve the right to feature finished products on our website, social media, or promotional materials unless otherwise agreed upon.
How should I care for my handbag?
Our handbags are made with premium materials, including genuine leather and suede. Please note:
- variations in texture and wear are normal.
- storing your handbag in a dust bag.
- prolonged exposure to moisture or sunlight.
- Specific care instructions will be included with your order.